Shipping policy

At The Amber Room, we are committed to delivering your fabrics with the utmost efficiency and care. Our shipping policy is designed to provide you with a seamless and satisfying experience from the moment you place your order to the moment it arrives at your doorstep.

Processing Time:
All orders are processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:
We offer domestic shipping within UAE and GCC shipping with our shipping partner.

Shipping Costs:
Shipping costs are calculated based on your location. You will be able to view the shipping cost before finalizing your purchase at checkout.

Delivery Time:
Delivery times vary depending on your location. Standard UAE shipping typically takes 3-5 working days, while GCC shipping can take up to 7 working days.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

Customs and Duties:
Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient.

Delayed Orders:
If your order is delayed or if you encounter any issues with your shipment, please contact our customer service team for assistance. We are here to help resolve any issues and ensure your satisfaction.

Lost or Damaged Shipments:
In the rare event that your order is lost or damaged during transit, please reach out to our customer service team as soon as possible. We will work with you to address the issue and provide a satisfactory resolution.

Contact Us

For any questions or concerns about our shipping policy, or if you need assistance with an order, please contact our customer service team. We are here to ensure a smooth and enjoyable shopping experience.

Thank you for choosing The Amber Room!