How do I place an order?
Simply select the pattern of your choice, and add the meterage needed to your cart. Use our secure payment gateway to complete your order.
I’m not sure how many meters I need.
Our fabric is 57” wide. Please check with your trusted tailor the meterage you need for your size before placing your order.
What are your shipping options?
We ship within the UAE and GCC through our delivery partner.
Do you ship internationally?
We’re working on offering international shipping soon. Stay tuned!
How long does it take to process an order?
Orders are processed within 48 hours.
How long does shipping take?
Please allow 3-5 working days after processing for shipping within the UAE and 7 working days for GCC shipping.
How can I track my order?
You will receive tracking information from our shipping partner. If you encounter any issues, please don’t hesitate to contact us.
What payment methods do you accept?
We accept online payments only. Cash on delivery is not available.
Do you offer installment payment options like Tabby?
Yes we do! Check our options at checkout
What is your return and exchange policy?
Since our fabrics are custom-cut to your specifications, we do not accept returns or exchanges. Please ensure you carefully check the quantity and style before placing your order.
What should I do if I receive a damaged or incorrect item?
We maintain strict quality control, but if you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order via WhatsApp or drop us an email with photos and a description of the issue. Our team will assist you promptly.
Can orders be canceled or modified after placing them?
Since we cut fabrics on demand, modifications or cancellations are not possible. Please ensure you carefully check the quantity and style before placing your order.
What sizes or variations are available?
We offer cuts of 3 meters, 4 meters, and 5 meters.
How can I determine the right size?
Refer to our fabric width and suggested meterage based on your height for guidance, or please call your trusted tailor and get a professional recommendation.
What materials are used in your products?
We currently offer 100% premium cotton of the highest quality. We are also exploring other luxury fabrics, so stay tuned for new additions.
How can I contact you for support?
You can reach us via WhatsApp, or drop us an email. Please allow up to 24 hours for a response as we work through inquiries.
Will I receive a confirmation email once my order is placed?
Yes, you’ll receive a confirmation email along with a receipt after placing your order.
Do you offer custom embroidered products?
We’re passionate about embroidery and are working on offering beautifully embroidered pieces in the future. Keep an eye out for exclusive drops!